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Terms of Service

Terms of Service

These Terms of Service (the “Terms”) are established by ALION CO., LTD (the “Company”) with respect to “AI Sales Director” (the “Service”) operated by the Company, and govern the rights and obligations between the Company and customers who use the Service (“Users”). By applying for or using the Service, the User is deemed to have read, understood, and agreed to all of these Terms.

Article 1 (Scope)

These Terms apply to all relationships between the User and the Company regarding the use of the Service. Any usage rules or notices separately published by the Company in relation to the Service form part of these Terms; in the event of any conflict with these Terms, these Terms prevail unless otherwise expressly stated.

Article 2 (Service content)

The Service is a B2B sales-automation tool that uses AI to select prospective customers from a company database, analyze public information about target companies, and automatically generate and send sales emails and contact-form messages. The specific features and specifications of the Service are as described on the Company’s website or as agreed between the parties.

Article 3 (Application and formation of contract)

Anyone wishing to use the Service must apply in the manner prescribed by the Company, and the service contract is formed only after the Company reviews and approves the application. The Company may withhold approval where it has reasonable grounds (such as false application details or a risk of interfering with the operation of the Service).

Article 4 (Fees and payment)

The User shall pay the consideration for the Service in the amount and by the method published on the Company’s website or agreed between the parties. Unless otherwise required by law or agreed by the Company, fees already paid are non-refundable.

Article 5 (Intellectual property)

Copyrights, trademarks, and other intellectual property rights in the software, systems, documents, and other content included in the Service belong to the Company or to the rightsholders who have duly licensed them to the Company. Without prior written consent, the User may not reproduce, adapt, distribute, lease, or otherwise use them beyond the scope of the license.

Article 6 (Prohibited acts)

When using the Service, the User must not:

  • Violate laws, public order, or good morals
  • Infringe the intellectual property, reputation, privacy, or other rights of the Company or any third party
  • Use the Service to send advertisements or messages that violate applicable laws
  • Place an undue load on the Service’s servers or network, or otherwise interfere with its operation
  • Reverse-engineer, decompile, or disassemble the Service
  • Lend, transfer, or share an account with any third party
  • Engage in any other act the Company reasonably deems inappropriate

If the User violates the above, the Company may suspend or terminate all or part of the User’s use of the Service without notice, and the User shall be responsible for any resulting damage.

Article 7 (Change, suspension, and termination)

The Company may temporarily suspend or change all or part of the Service for system maintenance, force majeure, or other operational necessity; except for causes attributable to the Company, the Company is not liable for any resulting damage. If the Company intends to terminate the Service, it will notify Users a reasonable period in advance.

Article 8 (Disclaimer and limitation of liability)

The Company does not guarantee that any particular sales outcome (including but not limited to reply rates, number of meetings, or close rates) will be achieved through the Service. Where the User suffers damage due to causes attributable to the Company, except in cases of the Company’s willful misconduct or gross negligence, the Company’s liability is limited to the total amount of service fees actually paid by the User to the Company in the twelve months preceding the occurrence of the damage. This provision does not apply to liability that may not be excluded or limited in advance under applicable mandatory law.

Article 9 (Protection of personal information)

The Company handles personal information obtained through providing the Service in accordance with Japan’s Act on the Protection of Personal Information and the Company’s Privacy Policy. When the User uses the Service to process the personal information of third parties, the User shall ensure its own compliance with applicable personal-information-protection laws.

Article 10 (Amendment of the Terms)

The Company may amend these Terms when necessary, and the amended Terms will be published on the Company’s website. If an amendment materially affects Users’ interests, the Company will give advance notice by appropriate means; if a User continues to use the Service after the amended Terms are published or notified, the User is deemed to have agreed to the amended Terms. A User who does not agree to the amended Terms may notify the Company to terminate the contract before the amended Terms take effect.

Article 11 (Governing law and jurisdiction)

These Terms are governed by and construed in accordance with the laws of Japan. The parties agree that the Osaka District Court shall have exclusive jurisdiction as the court of first instance over any dispute arising out of these Terms or the Service, subject to any exclusive jurisdiction or mandatory consumer-protection provisions required by law.

Operating company

ALION CO., LTD

Kyoei Bldg. 3F, 2-8-11 Shibata, Kita-ku, Osaka 530-0012, Japan

E-Mail: info@alion.jp